Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Voice Control Does Not Work/Respond
NOTE:
- Check the vehicle 12 volt battery condition first - Refer to: 12 Volt Battery Test (Without SH-AWD) or 12 Volt Battery Test (With SH-AWD) .
- Make sure that the latest navigation software is installed.
- Before assuming that a voice complaint is hardware related, ensure that the voice control system is being operated correctly.
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- Make sure you are on the correct screen when trying to issue a voice command. For instance, the command "Find the nearest Italian Restaurant" only works on Map screen (see the Navigation System information for a complete list of allowed voice commands for the information being displayed)
- Close the windows and moonroof
- Set the fan speed to low (1 or 2)
- Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the ceiling
- Pause after pressing the TALK button then give a voice command clearly in a natural speaking voice. If the system cannot recognize your command, speak louder
- If you speak a command with something in your mouth, or your voice is too husky, or high pitched, the system may misunderstand your command
- If possible, have the client demonstrate their concern, then compare it to a known-good vehicle of the same year/trim with the same software version. If the client's concern is duplicated on the known-good vehicle, it is a characteristic of the system.
- Check any official Honda service website for more service information about the navigation system.
- Problem verification
- 1. Turn the vehicle to the ON mode.
- 2. Pressing the TALK button, then give a voice command "Audio" clearly in a natural speaking voice.
Does the audio system turn on by the voice command?
YES
Intermittent failure, the system is OK at this time.
NO
The failure is duplicated, go to step 2.
- DTC check
- 1. Check for hard error codes.
Are there any navigation DTCs indicated?
YES
Go to indicated DTC's troubleshooting.
NO
Go to step 3.
- Voice control switch check
- 1. Go into the System Diagnostic Mode, and use the Mic/STRG SW under the Functional Setup menu.
Is the HFL-navigation voice control switch buttons OK?
YES
Replace the audio-navigation unit .
NO
Also Check for
Check any official Honda service website for more information about the navigation system
NO RELATED
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.