AcuraLink Symptom Troubleshooting Index

2015 Acura TLX Base, 2.4L EngSECTION AcuraLink Symptom Troubleshooting Index
Symptom Diagnostic Procedure Also Check for
AcuraLink services do not work Symptom Troubleshooting - Refer to: AcuraLink Symptom Troubleshooting - AcuraLink services do not work, 
  • Check the AcuraLink Subscription Status . Check to see which package the client is subscribing to. Different packages include different features
  • Make sure the vehicle is in an open location because a blocked cellular signal can cause service disruptions
  • The Acura server may be experiencing problems
AcuraLink system status indicator does not come on Symptom Troubleshooting - Refer to: AcuraLink Symptom Troubleshooting - AcuraLink system status indicator does not come on  Check the AcuraLink Subscription Status 
AcuraLink system status indicator indicates solid red Check for telematics system DTCs  Check for DTCs without the HDS 
AcuraLink messages cannot be deleted How to Delete Stored AcuraLink Messages   
HDS does not communicate with the vehicle and the telematics control unit Troubleshoot the DLC circuit - Refer to: DLC Circuit Troubleshooting (L4) (2015-17) or DLC Circuit Troubleshooting (V6, Without CAN gateway) (2015-17) or DLC Circuit Troubleshooting (V6, Without SH-AWD, With CAN gateway) (2015-17) or DLC Circuit Troubleshooting (V6, With SH-AWD and CAN gateway) (2015-17) or DLC Circuit Troubleshooting (L4) (2018-19), or DLC Circuit Troubleshooting (V6, Without SH-AWD) (2018-19), or DLC Circuit Troubleshooting (V6, With SH-AWD) (2018-19) Check for DTCs without the HDS 
RENDER: 1.0x

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • You smell fuel, burning insulation, or see smoke.
  • Brakes feel soft, pull hard to one side, or make grinding noises.
  • The engine overheats, stalls repeatedly, or misfires under load.
  • You are missing required tools, torque specs, or safe lifting equipment.
  • You are not confident in the next step or safety outcome.