Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
USB Device Does Not Function (2018-19)
NOTE:
- Check the vehicle 12 volt battery condition first - Refer to: 12 Volt Battery Test (Without SH-AWD), or 12 Volt Battery Test (With SH-AWD) .
- If the center display unit displays an error message when you select the USB audio, follow the instructions .
- Check the USB's specifications:
- Mass-storage class ready digital audio player with USB 2.0 port
- More than 256 MB storage space
- Supports MP3, WMA, and AAC (encoded with the iTunes) files, DRM files are not supported
- Not all players and player functions work with the USB adapter. Please see the Owner's Manual for more information. Always test the client's USB device in a known-good vehicle of the same year and trim (if possible). Technologies change and are updated frequently which may result that USB devices may work in newer vehicles, but not in older vehicles of the same model.
- Make sure the USB device is connected directly to the USB port. Do not use a USB hub.
- If Unsupported appears on the display, the vehicle is OK, there is a software problem with the USB device.
- Check the connectors for poor connections or loose terminals.
- Determine possible failure area (USB device, others)
- 1. Connect the client's USB device to a known-good vehicle (same year/trim) that is equipped with a USB adapter, and check the USB device operation.
Does the USB device work properly in the known-good vehicle (same year/trim)?
YES
Go to step 2.
NO
See the Owner's Manual for details about the USB device requirements and approved file types.
- Problem verification
- 1. On the client's vehicle, connect the client's USB device to the USB port located in the center console.
- 2. Turn the vehicle to the ON mode.
- 3. Check the USB device operation on the client's vehicle.
Does the USB device work properly on the client's vehicle?
YES
Intermittent failure, the system is OK at this time.
NO
Go to CarPlay and Android Auto unit does not work troubleshooting .
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.
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