Voice control does not work/respond (Without Navigation)

NOTE: 

• Check the vehicle battery condition first .
• Before assuming that a voice complaint is hardware related, ensure that the voice control system is being operated correctly.
• • -

    Close the windows and moonroof

  • -

    Set the fan speed to low (1 or 2)

  • -

    Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the ceiling

  • -

    Pause after pressing the TALK button then give a voice command clearly in a natural speaking voice. If the system cannot recognize your command, speak louder

  • -

    If you speak a command with something in your mouth, or your voice is too husky, or high pitched, the system may misunderstand your command

• If possible, have the client demonstrate their concern, then compare it to a known-good vehicle of the same year/trim with the same software version. If the client's concern is duplicated on the known-good vehicle, it is a characteristic of the system.

1. Problem verification

   -1. Turn the vehicle to the ON mode.

   -2. Pressing the TALK button, then give a voice command "Audio" clearly in a natural speaking voice.

   Does the audio system turn on by the voice command?

   YES 

   Intermittent failure, the system is OK at this time.

   NO 

   The failure is duplicated, go to step 2.

2. DTC check

   -1. Check for hard error codes .

   Are there any audio DTCs indicated?

   YES 

   Go to indicated DTC's troubleshooting.

   NO 

   Go to step 3.

3. Voice control switch check

   -1. Go into the System Diagnostic Mode, and use the Mic/STRG SW under the Functional Setup menu .

   Is the voice control switch buttons OK?

   YES 

   Replace the audio unit .

   NO 

   Go to Audio remote-HFL switch does not work (ODMD (TM) and center switch buttons work) troubleshooting .