Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
Checking Cell Phone Compatibility
Checking Cell Phone Compatibility
The most important step in troubleshooting HFL issues is to identify the client's cell phone model, the software version, and the cellular carrier that experiences the HFL problem. Not all cell phones with the Bluetooth feature and a hands-free profile are compatible with the Acura HFL system.
The second most important step is to duplicate the client's concern with their phone. If you do not duplicate the concern, you could replace good components and have the client come back with the same complaint.
Go to www.acura.com/handsfreelink or call Acura's dedicated customer service at 888-528-7876, and check if the client's cell phone is approved to work with the Acura HFL system.
- These approved, archived, and currently testing cell phone model lists are constantly changing, so make sure you view them frequently.
- Phones are added as they are approved, and can be dropped if their specification changes.
- Cell phones can be removed from the approved list if a software bug is discovered that makes the cell phone incompatible. These cell phones can be added back to the approved list if the phone manufacturer corrects the bug.
- If the software bug is corrected, a new software version is created and may be listed in the Supported Features section of the cell phone. If you have trouble finding the cell phone's software version, you can call the customer service at 888-528-7876.
- The Acura web site www.acura.com/handsfreelink now includes the software versions that are tested and approved. When software versions are listed, you need to know which version is loaded on the cell phone to help you troubleshoot the client's complaint. If you cannot access the Acura web site, call the customer service at 888-528-7876 for further assistance.
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.