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Navigation System Symptom Troubleshooting - Rearview camera image does not come on or work properly (2016-17)
Rearview camera image does not come on or work properly
- Check the vehicle battery condition first .
- Check the connectors for poor connections or loose terminals.
- Problem verification:
Press the engine start/stop button to select the ON mode.
- 2. Shift the transmission to R position/mode.
Does the center display unit image change when the transmission is shifted to R position/mode?
YES
Intermittent failure, the system is OK at this time.
NO
The failure is duplicated, go to step 2.
- System Diagnostic Mode check:
Shift the transmission to P position/mode.
- 2. Go into the System Diagnostic Mode, and use the System Links to check the Rear Camera icon status .
Is the Rear Camera icon green?
YES
Go to step 3.
NO
- Determine possible failure area (BACK LT line, others):
Go into the System Diagnostic Mode, and use the Car Status diagnosis to check the BACK signal .
- 2. Shift the transmission to R position/mode.
Does the BACK signal change from [0] to [1] when the transmission is shifted from P position/mode to R position/mode?
YES
Go to step 5.
NO
Go to step 4.
- Open wire check (BACK LT line):
Shift the transmission to P position/mode.
- 2. Press the engine start/stop button to select the OFF mode.
- 3. Disconnect the following connector.
Audio-navigation unit connector G (24P) - 4. Press the engine start/stop button to select the ON mode.
- 5. Shift the transmission to R position/mode.
- 6. Measure the voltage between test points 1 and 2.
Test condition ON mode Audio-navigation unit connector G (24P): disconnected Test circuit BACK LT Test point 1 Audio-navigation unit connector G (24P) No. 24 (GRY) Test point 2 Body ground Is there battery voltage?
YES
Replace the audio-navigation unit .
NO
Repair an open in the wire between the audio-navigation unit and the under-dash fuse/relay box.
- Shorted wire check (CAMERA lines) 1:
Shift the transmission to P position/mode.
- 2. Press the engine start/stop button to select the OFF mode.
- 3. Disconnect the following connector.
Rearview camera 8P connector Audio-navigation unit connector G (24P) - 4. Check for continuity between these test points and body ground individually.
Test condition OFF mode Rearview camera 8P connector: disconnected Audio-navigation unit connector G (24P): disconnected Connector Test circuit Terminal Audio-navigation unit connector G (24P) CAMERA GND No. 3 (RED) CAMERA GND No. 4 (GRN) CAMERA V No. 15 (WHT) CAMERA VCC No. 16 (BLK) Is there continuity?
YES
There is a short to body ground in the wire(s) between the audio-navigation unit and the rearview camera. Replace the affected shielded harness.
NO
The CAMERA wires are OK. Go to step 6.
- Shorted wire check (CAMERA lines) 2:
Check for continuity between test points 1 and 2.
Test condition OFF mode Rearview camera 8P connector: disconnected Audio-navigation unit connector G (24P): disconnected Test circuits Connector: Audio-navigation unit connector G (24P) Test point 1 Test points 2 SH CAMERA to CAMERA GND, CAMERA GND, CAMERA V, CAMERA VCC No. 2 (GRY) No. 3 (RED), No. 4 (GRN), No. 15 (WHT), No. 16 (BLK) CAMERA GND to CAMERA GND, CAMERA V, CAMERA VCC No. 3 (RED) No. 4 (GRN), No. 15 (WHT), No. 16 (BLK) CAMERA GND to CAMERA V, CAMERA VCC No. 4 (GRN) No. 15 (WHT), No. 16 (BLK) CAMERA V to CAMERA VCC No. 15 (WHT) No. 16 (BLK) Is there continuity between any of the terminals?
YES
There is a short in the wires between the audio-navigation unit and the rearview camera. Replace the affected shielded harness.
NO
The CAMERA wires are not shorted in the wires. Go to step 7.
- Open wire check (CAMERA lines):
Check for continuity between test points 1 and 2.
Test condition OFF mode Rearview camera 8P connector: disconnected Audio-navigation unit connector G (24P): disconnected Test circuit Test point 1:Audio-navigation unit connector G (24P) Test point 2:Rearview camera 8P connector CAMERA GND No. 3 (RED) No. 5 (BLK) CAMERA GND No. 4 (GRN) No. 4 (WHT) CAMERA V No. 15 (WHT) No. 6 (RED) CAMERA VCC No. 16 (BLK) No. 3 (GRN) Is there continuity?
YES
The CAMERA wires are not open. Go to step 8.
NO
There is an open in the wire(s) between the audio-navigation unit and the rearview camera. Replace affected shielded harness.
- Rearview camera check (substitution):
Substitute a known-good rearview camera .
- 2. Reconnect all the connectors, and recheck.
Does the symptom go away?
YES
Replace the original rearview camera.
NO
NO RELATED
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.