Warranty Audio Order: Frequently Asked Questions (ASN0406-06)

WARRANTY AUDIO ORDER: FREQUENTLY ASKED QUESTIONS

ACURA SERVICE NEWS

SERVICE INFORMATION

The Warranty Audio Order system has been up and running for a while and, during that time, we've gotten several inquiring calls about it. Here are the answers to some of the questions we've been asked:

Question: Why do I have to answer so many questions to order an audio, RES, or navigation system component? 

Answer:  There are several reasons for all these questions. One was to cut down on the number of parts that check out No Trouble Found (NTF) after reman center inspection. Before the system was put into place, 34 percent  of returned audio units checked out NTF. Another reason was to root out units that were client-damaged. Before the system was launched, 32 percent  of the audio units returned were due to client damage and therefore not warrantable. Much of this damage came from lodged objects or using recordable CDs or DVDs with adhesive labels or protective disc covers. For details on this, see "ADHESIVE LABELS OR PROTECTIVE DISC COVERS ON CDS OR DVDS: A BIG TABOO " in the October '05 issue of ServiceNews  . Finally, the Core Return form was often submitted incomplete or it didn't accurately describe the client's complaint. This made it hard for vendors to test for and repair a specific problem.

Question: Why do service techs need to enter the Warranty Audio Order form? 

Answer:  Service techs need to complete the appropriate system worksheet while they're troubleshooting the problem (see S/B 06-001 - AUDIO, NAVIGATION, AND RES UNIT IN-WARRANTY EXCHANGE AND OUT-OF-WARRANTY REPAIR ). The Warranty Audio Order form must also include the name of the service tech who did the troubleshooting so the RPO Tech Line has a contact just in case they need more info. The order form itself can be entered into the iN by either the parts manager, the service manager, or the service tech.

Question: Who uses the info collected by the Warranty Audio Order system? 

Answer:  This info gets used by the factories, Honda R&D, and the audio vendors to identify trends so they can improve the product and cut down on the number of warranty failures.

Question: What do I charge my troubleshooting time to and how much time do I get? 

Answer:  Use labor op number 011500, stereo sound system - diagnose sound quality, inoperative speakers or power feed. For audio units built into the center module, you get 0.6 hour  . For audio units that aren't built into the center module, you get 0.3 hour  .