91 MMI 3G+ MMI INOP; Blank Screen At Startup; Various Technical Issues (K0942 ZUG Update; Supersedes K0814 Update) (GROUP 91, NO. 17-50)
Reference number: GROUP 91, NO. 17-50
Supersedes refnos: 2030465, 2030465/11, 2030465/12, GROUP 91, NO. 12-56, GROUP 91, NO. 12-59, GROUP 91, NO. 12-65, GROUP 91, NO. 13-07, GROUP 91, NO. 13-98, GROUP 91, NO. 15-83, GROUP 91, NO. 16-47, GROUP 91, NO. 16-49, GROUP 91, NO. 16-67, GROUP 91, NO. 17-45
91 MMI 3G+ MMI INOP; BLANK SCREEN AT STARTUP; VARIOUS TECHNICAL ISSUES (K0942 ZUG UPDATE; SUPERSEDES K0814 UPDATE)
TECHNICAL SERVICE BULLETIN
| AUDI: | A6 2011 - 2016; A7 2012 - 2016; A8 2010 - 2015; Q3 2015 - 2016; Q7 2012 - 2015; A4, A5, A5 Cabriolet, and Q5 2013 - 2016 |
| GROUP: | 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI) |
APPLICABLE MODELS AND YEARS
91 17 50 2030465/12 September 11, 2017. Supersedes Technical Service Bulletin Group 91 number 17-45 dated August 22, 2017 for reasons listed below.
| Model(s) | Year | VIN Range | Vehicle-Specific Equipment |
|---|---|---|---|
| A6 | 2011 - 2016 | All | MMI3G+ |
| A7 | 2012 - 2016 | All | MMI3G+ |
| A8 | 2010 - 2015 | All | MMI3G+ |
| Q3 | 2015 - 2016 | All | MMI3G+ |
| Q7 | 2012 - 2015 | All | MMI3G+ |
| A4, A5, A5 Cabriolet, and Q5 | 2013 - 2016 | All | MMI3G+ |
CONDITION
| REVISION HISTORY | ||
|---|---|---|
| Revision | Date | Purpose |
| 12 | - | Revised Condition (Added reference to TSB 2030903; Gateway software update for 2011 A8 & 2012 A6/A7/A8) |
| 11 | 08/22/2017 | Revised Service
(Added new software update) Revised Parts and Tools (Added new SD card part number) |
| 10 | 08/18/2016 | Revised Service
(Updated step 7) Revised Warranty (Updated time for A8 w/RSE) |
Customer may report one of the following concerns:
| Group | Concern |
|---|---|
| A & B | Sound system "pops" and loses audio for a few seconds (for vehicles with base sound system) -or- Sound system loses audio for a few seconds and returns on its own (for vehicle with Bose or Bang & Olufsen sound system) |
| Tip : If the sound does not return on its own, or is accompanied by relevant DTCs in the vehicle, another issue may be present. Please verify the root cause before proceeding with this bulletin. | |
| A | MMI system randomly freezes and/or resets. For 2011 A8 & 2012 A6/A7/A8, see TSB 2030903: 90 Intermittent multiple warning lights, MMI 3G+ and perform the Gateway Software update before performing the MMI software update. |
| A | DVD changer playback inoperative after bus sleep (A8 only). |
| A | HD radio does not playback in stereo. |
| A | HD radio experiences poor blending between digital and analog signals. |
| A | Google Earth does not properly update the maps after leaving an area of 2G or poor cellular reception. |
| A | The lower MMI display flickers when an iPod is connected and the Function or Settings menu is selected and the vehicle is stationary. |
| A | Bluetooth® will not automatically reconnect to certain iPhone models after vehicle sleep. |
| A | Surround settings are lost after ignition cycle (vehicles equipped with BOSE® sound systems only). |
| B | Google Earth does not load in 2G roaming areas. |
| C | Voicemail number stored in MMI intermittently is deleted. |
| C | HVAC vent position shown in MMI does not match setting on climate control (C7 only). |
| C | Microphone sensitivity settings stored in MMI intermittently change back to default settings. |
| C | MMI system becomes slow to respond and eventually freezes or resets. This can cause the navigation map screen to appear to freeze, jump, or skip either with or without Google Earth map view. |
| D | MMI screen is blank and appears to be completely inoperative after ignition is turned on. The screen remains blank until the ignition is cycled. |
| D | MMI screen stops at the initial splash screen showing the Audi logo. |
| D | The MMI is frozen and does not respond to any input. |
| D | One or both of the following DTCs is present in the system:
|
| D | Error message in MMI: "Navigation data is invalid" (See TSB 2040579: 91 MMI3G+ Navigation not available; error message "Navigation data is invalid" (DTC 03623 and 03677) before performing update) |
Tip : The MMI software version can be found under Menu >> Setup MMI >> Version Information . The software version will show the 4-digit software version number with a "P" or "K" prefix ("P" for Production and "K" for Service") (Figure 1).
- Group A concerns: Valid for vehicles with MMI software below version 0566 .
- Group B concerns: Valid for vehicles with MMI software at or above version 0566 but below 0715 .
- Group C concerns : Valid for vehicles with MMI software at or above version 0715 but below 0814 .
- Group D concerns : Valid for vehicles with MMI software at or above 0814 but below 0942 .
Tip : Only apply this bulletin to vehicles if the customer concern is in the correct group. Applying the update to vehicles outside of the appropriate group can cause repeat repairs and the warranty claim may be denied.
TECHNICAL BACKGROUND
Continual improvements to MMI software provides solutions to issues experienced in the field.
PRODUCTION SOLUTION
Production vehicles received improved MMI software at the start of Model Year 2017.
SERVICE
- For model year 2011-2013 Vehicles with MMI3G+, perform steps 1-10 below
- For model year 2014-2016 Vehicles with MMI3G+, only perform steps 6-10 below
A software update can be performed. In many cases, HD radio may have been disabled as a temporary solution to the "popping" concern. The HD radio option must be verified and if necessary, reactivated as part of this procedure.
- Verify the HD radio is enabled in the MMI by navigating to Radio >> Settings:
- If the HD radio options are present in the MMI menu, proceed directly to Step 6.
- If the HD radio options are not present in the MMI menu, continue with Step 2.
- Using ODIS, right-click on 56 - Radio
in the Control module list, and select Control Module OBD
(Figure 2).
- Select Code
(Figure 3).
Tip : This option will not be available until ODIS has completed loading all tasks.
- Verify the coding in byte 2 is HEX 07.
- If it is not HEX 07, change the coding to HEX 07. Apply changes (Figure 4).
- If the coding had to be changed, perform a 3-finger reset on the MMI system. When the coding is successful, the HD radio options will show in the Band settings on the MMI.
- As part of the update, wireless settings and paired devices will be deleted. All devices will need to be re-paired after the update, and all wireless settings restored to the customer's settings. To access the Wireless network settings on the MMI (Figure 5), press TEL >> Settings >> Wireless network connection >> Wireless network settings
. Record all settings so they can be re-entered at the end of the update.
- Update the MMI software following the instructions in TSB 2028141: 91 MMI3G/3G+ & RMC Generic instructions for updating software or navigation data for MMI3G/3G
+; using the appropriate update media (SD card) for this vehicle:SOFTWARE INFORMATION
- MY2012-2015 A6, A7
- MY2011-2016 A8
- MY2015-2016 Q3
Use 8R0 906 961 ES
(For A8 RSE equipped vehicles, the RSE must be updated sequentially, or only after the front MMI has completed the update. The update will fail for the rear if the front MMI is still in the Red Engineering Setup menu)- MY2013-2016 A4, A5, Q5
- MY2012-2015 Q7
Use 8R0 906 961 FE (New SD card p/n as of Aug 2017)
(If the newer "FE" suffix SD Card is used (listed above), then no Google Earth Cleanup script is needed for Audi connect vehicles. If the older SD card, with suffix "ET", is used then a script patch will need to be executed after the software update is completed to allow Google Earth to function properly. See TSB 2044940: 91 MMI3G+ Google Earth does not load after K0942 MMI software update )NOTE: The MMI system may remain blank for extended periods of time during the update. If the screen remains blank for over 20 minutes, contact TAC.NOTE: Some earlier model year 2012 vehicles, or vehicles equipped with Bose® sound systems may experience certain modules that will not update properly during Step 16 of TSB 2028141. If this should occur, either choose 'Cancel' (Figure 6), or 'Skip device' (Figure 7), depending on the type of error. Do not choose 'Cancel update', as this may cause the software update to fail entirely. After the update is finished and the summary page is shown, select 'Retry' at the bottom of the list if it is available to attempt to update the modules again. If 'Retry' is greyed out, then the software update was successful. Select 'Continue" to proceed. In some cases 'Retry' may have to be repeated two or three times to get all modules to update successfully. - Verify that the software update has been completed successfully by accessing the logging page (Figure 8). To access this screen, proceed to step 8 in TSB 2028141 and press the lower left softkey. A successful update will show the date the update was performed and the software that was installed (HN+R_US_AU_K0715_X), with 'OK' listed on the right (example 0715 installation). The 'X' may be one of several different numbers. If K0715_X does not have any rows with 'OK', the update must be retried until it is successful. For the latest P0942 update, this line would show K0942_X.
Tip : If the update must be performed two or more times due to modules not updating correctly, a screenshot of the software update log is required (Figure 9). This should be kept on-hand for warranty auditing purposes. To take a screenshot, insert an SD Card into slot 1. For A6/A7/A8/Q7, press and hold the left and right arrow keys at the same time. For A4/A5/Q5, press and hold the bottom two softkeys at the same time. All 4 softkeys will flash when the screenshot is taken. A screenshot should be taken of each page in the logging display.
- Perform the SVM code listed on the MMI update SD card to establish a reference for this vehicle, and add the test plan to clear DTCs created from the update. If any errors are encountered while the SVM code is performed, call TAC and attach the diagnostic log showing the error. If the DTC for "Checking Software Version Management" is active, then the SVM part of the repair was not successful. If this DTC remains after running the SVM code, contact TAC.
- Using the recorded Wireless network settings from Step 6, reenter the values to restore the settings to the customer's selections. Inform the customer that Wi-Fi and Bluetooth® devices will need to be reconnected to the vehicle.
WARRANTY
| Claim Type: |
|
||
| Service Number: | 9196 | ||
| Damage Code: | 0039 | ||
| Labor Operations: | If necessary, code HD radio | 9130 2599 | 20 TU |
| Update MMI software (All except A8 w/RSE) | 9196 2599 | 120 TU | |
| Update MMI software (A8 w/RSE only) | 9196 9999 | 220 TU | |
| If necessary, perform repeat update due to failure (All except A8 w/RSE) | 9196 2599 | 60 TU for each repeat | |
| If necessary, perform repeat update due to failure (A8 w/RSE only) | 9196 9999 | 60 TU for each repeat | |
| Diagnostic Time: | GFF - Checking and clearing fault codes included in existing labor operations | No allowance | 0 TU |
| Road test prior to service procedure | No allowance | 0 TU | |
| Road test after service procedure | No allowance | 0 TU | |
| Technical diagnosis at dealer's discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) |
|||
| Claim Comment: | As per TSB # 2030465/12 | ||
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual . Claims are subject to review or audit by Audi Warranty.
REQUIRED PARTS AND TOOLS
| Part Number | Part Description | Quantity |
|---|---|---|
| 8R0906961ES | MMI 3G+ Software Update (A6, A7, A8, and Q3) | 1 per dealer |
| 8R0906961FE | MMI 3G+ Software Update (A4, A5, Q5, and Q7) | 1 per dealer |
ADDITIONAL INFORMATION
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
- TSB 2028141, 91 MMI3G/3G+ & RMC Generic instructions for updating software or navigation data for MMI3G/3G +.
- TSB 2044940, 91 MMI3G+ Google Earth does not load after K0942 MMI software update.
- TSB 2030903, 90 Intermittent multiple warning lights, MMI 3G+.
- TSB 2040579, 91 MMI3G+ Navigation not available; error message "Navigation data is invalid" (DTC 03623 and 03677).
All parts and service references provided in this TSB (2030465) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.
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