2005 Toyota PriusFACTORY OEM SERVICE PROCEDURE

Important Points with Customer Problem Analysis

  • What ______ Vehicle model, system name
  • When _______ Date, time, occurrence frequency
  • Where _______ Road conditions
  • Under what conditions? ________ Running conditions, driving conditions, weather conditions
  • How did it happen? ________ Problem symptoms

Example:

Fig 1: Customer Problem Analysis Check Sheet
G02619363Courtesy of Β© TOYOTA, LICENSE AGREEMENT TMS1002
Factory Service Tools

Use the Manual With the Right Hardware

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • β€’ You smell fuel, burning insulation, or see smoke.
  • β€’ Brakes feel soft, pull hard to one side, or make grinding noises.
  • β€’ The engine overheats, stalls repeatedly, or misfires under load.
  • β€’ You are missing required tools, torque specs, or safe lifting equipment.
  • β€’ You are not confident in the next step or safety outcome.