2020 Subaru Outback BaseFACTORY OEM SERVICE PROCEDURE

0A CAN Communication Failure

Detecting condition: 

When CAN communication error is detected while the EyeSight system automatically stops the vehicle and during Auto Start Stop operation.

Trouble symptom: 

Buzzer sounds and the Auto Start Stop is canceled.

  1. CHECK DTC  .

    Read the DTC of [Auto Start Stop] using the Subaru Select Monitor. Refer to AUTO START STOP (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) .

    Are any DTCs displayed?

    Yes  : Perform the diagnosis according to the DTC. Refer to AUTO START STOP (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST .

    No  : Perform the diagnosis for LAN system. Refer to LAN SYSTEM (DIAGNOSTICS)>BASIC DIAGNOSTIC PROCEDURE .

Factory Service Tools

Use the Manual With the Right Hardware

Pair factory procedures with proven DIY tools so the instructions are easier to execute.

Disclosure: Verified tool recommendations may earn an affiliate commission at no cost to you.

When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.

Rather have a pro handle this?

A certified mobile mechanic comes to your home or office. They bring the tools, you stay comfortable. No tow truck, no waiting room, no surprises.

Comes to youSame-day available12-month warranty
Get a Free Quote

No obligation. See pricing before you book.