2020 Subaru Outback BaseFACTORY OEM SERVICE PROCEDURE

Cockpit Control System

Symptoms Reference
Power will not turn ON. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>POWER WILL NOT TURN ON .
The screen freezes and does not accept any operation entry. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>THE SCREEN FREEZES AND DOES NOT ACCEPT ANY OPERATION ENTRY .
The screen is blacked out, or the screen is not displayed. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>THE SCREEN IS BLACKED OUT, OR THE SCREEN IS NOT DISPLAYED .
Faulty screen (blue screen, etc.) is displayed momentarily. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>FAULTY SCREEN (BLUE SCREEN, ETC.) IS DISPLAYED MOMENTARILY .
System is reset. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>SYSTEM IS RESET .
CDs cannot be played back. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>CDS CANNOT BE PLAYED BACK .
Sound does not come out from the speaker. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>SOUND DOES NOT COME OUT FROM THE SPEAKER .
Bluetooth connection cannot be established. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>BLUETOOTH CONNECTION CANNOT BE ESTABLISHED .
Bluetooth does not operate. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>BLUETOOTH DOES NOT OPERATE .
Radio volume is low or interference noise occurs. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>RADIO VOLUME IS LOW OR INTERFERENCE NOISE OCCURS .
Wrong location of vehicle, or no GPS reception. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>WRONG LOCATION OF VEHICLE, NO GPS RECEPTION .
Error message is displayed. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>LIST>INSPECTION WHEN AN ERROR MESSAGE IS DISPLAYED (SUBARU STARLINK) .
SUBARU STARLINK is faulty. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>LIST>CHECK ABNORMALITY OF SUBARU STARLINK .
Vehicle setting function (customizing screen) cannot be operated. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>VEHICLE SETTING FUNCTION (CAR SETTINGS/CAR SETTINGS SHORTCUT SCREEN) CANNOT BE OPERATED .
Vehicle information (preventive safety screen, advanced equipment screen, Info Bar) is not displayed, or differs from the actual operation. Refer to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>VEHICLE INFORMATION (DRIVING STATISTICS, ADVANCED PACKAGE, INFO BAR) IS NOT DISPLAYED, OR THE DISPLAY DIFFERS FROM THE ACTUAL OPERATION .
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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.

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