2004 Scion xA AutomaticFACTORY OEM SERVICE PROCEDURE

Customer Problem Analysis: Notes

NOTE:
  • In troubleshooting, the problem symptoms must be confirmed accurately. Preconceptions should be discarded in order to give an accurate judgement. To ascertain what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time it occurred.
  • As much information as possible should be gathered for the reference, even past problems that seem unrelated may help in some cases. In the Diagnostic section, a customer problem analysis table is provided for each system.
  • 5 items are important points in the problem analysis:
Factory Service Tools

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • β€’ You smell fuel, burning insulation, or see smoke.
  • β€’ Brakes feel soft, pull hard to one side, or make grinding noises.
  • β€’ The engine overheats, stalls repeatedly, or misfires under load.
  • β€’ You are missing required tools, torque specs, or safe lifting equipment.
  • β€’ You are not confident in the next step or safety outcome.

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