Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
2009 Mercury Sable Base, AWDFACTORY OEM SERVICE PROCEDURE
Information System & Entertainment System
- Specifications
- Description And Operation
- Diagnostic Tests
- Information and Entertainment System
- Notes
- Principles of Operation
- Notes
- Audio Control Module (ACM)
- Navigation System
- Noise Suppression Equipment
- Satellite Audio
- Antenna - AM/FM
- Antenna - Satellite Radio
- Subwoofer
- DVD Entertainment System
- Single-Play Mode
- Dual-Play Mode
- SYNC System
- Voice Recognition For Vehicles With Navigation And The SYNC System
- Steering Wheel Controls
- Audio Input Jack - Vehicles Without The SYNC System
- Audio Signals
- Network Communication
- Inspection and Verification
- DTC Tables
- Symptom Chart
- Pinpoint Tests
- Pinpoint Test A: Poor Reception - AM/FM
- Pinpoint Test B: Poor Quality/Distorted/No Sound from One or More Speakers (Not All Speakers)
- Pinpoint Test C: The Subwoofer is Inoperative/Does Not Operate Correctly - Audiophile
- Pinpoint Test D: The Audio Does Not Reduce When The Parking Aid Tone Sounds
- Pinpoint Test E: The Steering Wheel Controls Are Inoperative/Do Not Operate Correctly
- Pinpoint Test F: The Speed Sensitive Volume Does Not Operate Correctly
- Pinpoint Test G: The Video System Does Not Operate Correctly
- Pinpoint Test H: Poor Reception/No Sound - Satellite Audio
- Pinpoint Test I: The Satellite Audio Is Inoperative/Does Not Operate Correctly - Vehicles Without DVD Entertainment System
- Pinpoint Test J: The Satellite Audio Is Inoperative/Does Not Operate Correctly - Vehicles With DVD Entertainment System
- Pinpoint Test K: The Audio Input Jack Is Inoperative/Does Not Operate Correctly
- Pinpoint Test L: No Global Positioning System (GPS) Antenna Signal
- Pinpoint Test M: The Audible Switch Feedback Is Inoperative
- Pinpoint Test N: The Voice Guidance Is Inoperative/Does Not Operate Correctly
- Pinpoint Test O: The Position Cursor Is Inaccurate
- Pinpoint Test P: Voice Recognition Is Inoperative/Does Not Operate Correctly - Vehicles Without The SYNC System
- Pinpoint Test Q: The SYNC System Is Completely Inoperative
- Pinpoint Test R: Unable To Pair Bluetooth® Device
- Pinpoint Test S: The Universal Serial Bus (USB) Port Is Inoperative/Does Not Operate Correctly
- Pinpoint Test T: The SYNC System Audible Prompts Are Inoperative/Do Not Operate Correctly
- Pinpoint Test U: Poor Quality/Distorted/No Sound While In SYNC Mode
- Pinpoint Test V: Voice Recognition Is Inoperative/Does Not Operate Correctly - Vehicles With The SYNC System
- Information and Entertainment System
- General Procedures
- Removal And Installation
- Antenna
- Antenna Cable - Satellite Radio
- Antenna Lead-In Cable
- Audio Input Jack
- Audio Control Module (ACM)
- Rear Entertainment Module (RETM)
- Door Speaker
- Global Positioning System (GPS) Antenna
- Parcel Shelf Speaker
- Satellite Digital Audio Receiver System (SDARS) Module
- Speaker Enclosure
- Steering Wheel Controls
- Subwoofer Amplifier
- Subwoofer Speaker
- Accessory Protocol Interface Module (APIM)
- Universal Serial Bus (USB) Cable and Port
Factory Service Tools
Use the Manual With the Right Hardware
Pair factory procedures with proven DIY tools so the instructions are easier to execute.
Disclosure: Verified tool recommendations may earn an affiliate commission at no cost to you.
When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.
Rather have a pro handle this?
A certified mobile mechanic comes to your home or office. They bring the tools, you stay comfortable. No tow truck, no waiting room, no surprises.
Comes to youSame-day available12-month warranty
Get a Free QuoteNo obligation. See pricing before you book.