Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
2009 Mazda 6 V6-3.7LFACTORY OEM SERVICE PROCEDURE
Memory Systems - Restoring Vehicle Personalization
Bulletin No.: 09-032/08
Last Issued: 09/19/2008
Subject:
RESTORING VEHICLE PERSONALIZATION FEATURES AFTER MODULE REPLACEMENT
APPLICABLE MODEL(S) / VINS
2009 MAZDA6
DESCRIPTION
During certain repairs, module replacement may be necessary. When replacing a module that retains "Personalization" feature settings (see "Affected Modules" below), the settings for that module will return to the default, if PMI cannot be performed. The customer's "Personalization" settings will need to be recorded and re-set after the module is replaced. Depending on the module condition, technicians may not be able to retrieve the customer's "Personalization" settings related to that module. In these cases, it is important to retrieve the customer's preferred setting(s) prior to the customer leaving the dealership.
AFFECTED MODULES
Refer to instructions below to retrieve/restore these features.
SERVICE CONSULTANT PROCEDURES
When recording a customer complaint concerning any of the above systems, follow the procedures below to ensure the technician has the information to reset the customer's "Personalization" settings.
1. Ask customer if they have had the vehicle's features "Personalized" (i.e. locks, lights, warning buzzers, etc.).
^ If no, proceed with repair.
^ If yes, ask for customer's "MAZDA6 Vehicle Personalization Guide" and proceed to step 2.
2. Record customer's "Personalization" settings on the R.O.
3. Return the "MAZDA6 Vehicle Personalization Guide" to the customer.
NOTE:
Remind the customer to store the "MAZDA6 Vehicle Personalization Guide" with the "MAZDA6 Smart Start Guide" in the vehicle's portfolio.
REPAIR PROCEDURE
Restore vehicle Personalization Features using the R.O. information and MMDS.
WARRANTY INFORMATION
Restoring vehicle Personalization Features is included in module R&R.
Disclaimer
Last Issued: 09/19/2008
Subject:
RESTORING VEHICLE PERSONALIZATION FEATURES AFTER MODULE REPLACEMENT
APPLICABLE MODEL(S) / VINS
2009 MAZDA6
DESCRIPTION
During certain repairs, module replacement may be necessary. When replacing a module that retains "Personalization" feature settings (see "Affected Modules" below), the settings for that module will return to the default, if PMI cannot be performed. The customer's "Personalization" settings will need to be recorded and re-set after the module is replaced. Depending on the module condition, technicians may not be able to retrieve the customer's "Personalization" settings related to that module. In these cases, it is important to retrieve the customer's preferred setting(s) prior to the customer leaving the dealership.
AFFECTED MODULES
Refer to instructions below to retrieve/restore these features.
SERVICE CONSULTANT PROCEDURES
When recording a customer complaint concerning any of the above systems, follow the procedures below to ensure the technician has the information to reset the customer's "Personalization" settings.
1. Ask customer if they have had the vehicle's features "Personalized" (i.e. locks, lights, warning buzzers, etc.).
^ If no, proceed with repair.
^ If yes, ask for customer's "MAZDA6 Vehicle Personalization Guide" and proceed to step 2.
2. Record customer's "Personalization" settings on the R.O.
3. Return the "MAZDA6 Vehicle Personalization Guide" to the customer.
NOTE:
Remind the customer to store the "MAZDA6 Vehicle Personalization Guide" with the "MAZDA6 Smart Start Guide" in the vehicle's portfolio.
REPAIR PROCEDURE
Restore vehicle Personalization Features using the R.O. information and MMDS.
WARRANTY INFORMATION
Restoring vehicle Personalization Features is included in module R&R.
Disclaimer
Factory Service Tools
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.
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