Customer Satisfaction Program 22P16 - Reprogram Powertrain Control Module (22P16)

SUBJECT

Customer Satisfaction Program 22P16 

Certain 2020 - 2022 Model Year Aviator PHEV and Explorer PHEV Vehicles

Reprogram Powertrain Control Module

REF

TSB 22-2177 Hybrid - Illuminated Malfunction Indicator Lamp (MIL) With Only DTC P1A0C Stored In The PCM - Built On Or Before 11-Apr-2022

PROGRAM TERMS

This program will be in effect through 8 years/100,000 miles from the vehicle's warranty start date.

AFFECTED VEHICLES

Affected vehicles are identified in OASIS.

REASON FOR THIS PROGRAM

In all of the affected vehicles, if the vehicle is charging via the charging cable and the customer requests a remote start, disconnects the charging cable, and then drives the vehicle, the engine may not start when needed and the vehicle will be limited to high voltage battery power. DTC P1A0C will set and a "Stop Safely Now" message will be displayed when the high voltage battery becomes depleted.

SERVICE ACTION

Dealers are to update the Powertrain Control Module (PCM), Anti-Lock Brake Module, Secondary On-Board Diagnostic Module, Secondary On-Board Diagnostic-C Module, and Battery Energy Control Module software to the latest level the next time the customer visits the dealership for service. This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters will not be mailed for this program.

ATTACHMENTS

1. Attachment I: Administrative Information
2. Attachment II: Labor Allowances and Parts Ordering Information
3. Attachment III: Technical Information

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

OASIS ACTIVATION

OASIS will be activated on September 22, 2022.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will not be activated for this service action.

SOLD VEHICLES

• Correct affected vehicles identified in OASIS which are brought to your dealership within the applicable Hybrid warranty coverage period (8 years/100,000 miles from the vehicle's warranty start date).
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08749, 2021 Lincoln Pickup & Delivery Updates.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual/Section 6 - Ford & Lincoln Program Policies/General Information & Special Circumstances for FSA's/Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the "Related Damage" radio button checked.
  • Ford vehicles - 3 years or 36,000 miles
  • Lincoln vehicles - 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry:  Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims:
    • Claim type 31: Field Service Action. The FSA number 22P16 is the sub code.
    • Customer Concern Code (CCC): E29
    • Condition Code (CC): 42
    • Causal Part Number: 12A650
    • Part Quantity: 0
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts:  Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
  IMPORTANT: Click the Related Damage Indicator radio button.
• Lincoln Pickup & Delivery:  Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC08749, 2021 Lincoln Pickup & Delivery Updates for details.

LABOR ALLOWANCES

PARTS REQUIREMENTS/ORDERING INFORMATION

Parts are not required to complete this repair.

SERVICE PROCEDURE