2005 Lexus LS 430FACTORY OEM SERVICE PROCEDURE

Customer Problem Analysis

HINT:

  • In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to give an accurate judgement. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time it occurred.
  • As much information as possible should be gathered for reference. Past problems that seem unrelated may also help in some cases. In the "Diagnostics" section, a Customer Problem Analysis Check sheet is provided for each system.
  • 5 items are important points in the problem analysis:
Fig 1: Important Points In The Problem Analysis
G02999277Courtesy of TOYOTA MOTOR SALES, U.S.A., INC.
Factory Service Tools

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • β€’ You smell fuel, burning insulation, or see smoke.
  • β€’ Brakes feel soft, pull hard to one side, or make grinding noises.
  • β€’ The engine overheats, stalls repeatedly, or misfires under load.
  • β€’ You are missing required tools, torque specs, or safe lifting equipment.
  • β€’ You are not confident in the next step or safety outcome.

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