2012 Land Rover LR2 BaseFACTORY OEM SERVICE PROCEDURE

FLEXNET Connect Popup (SSM73592)

Publication date: 2017-10-09
Reference number: SSM73592

FLEXNET CONNECT POPUP

FLEXNET CONNECT POPUP

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM73592, Date of Issue:  October 09, 2017
LAND ROVER: Defender/L316; Discovery/L462; Discovery 1; Discovery 2/L318; Discovery Sport/L550; Freelander/L314 LR2/L359 LR3/L319; Range Rover/L322; Range Rover/L405; Range Rover/P38a; Range Rover Classic; Range Rover Evoque/L538; Range Rover Sport/L320; Range Rover Sport/L494; Range Rover Velar/L560
SECTION: Diagnostic Software Hardware

SERVICE INFORMATION

Symptom  000101 Diagnostic Concerns

ISSUE

Some Retailers may be seeing a FLEXnet Connect Software Manager pop up on the Jaguar Land Rover (JLR) Approved Diagnostic Equipment screen with the following message:

'The server response was signed by a certificate which is no longer valid. Would you like to temporarily trust is anyway? (Not recommended)'

When the Technician selects 'Yes', the pop up may re-appear multiple times. When the Technician selects 'No', the pop up disappears until the JLR Approved Diagnostic Equipment attempts to check for a software update.

CAUSE

The root cause has been identified as the Software Download Manager failing to renew the security certificate

ACTION

NOTE: JLR recommend that the following corrective action is completed on ALL JLR Approved Diagnostic Equipment, even if the concern has not been seen.
Factory Service Tools

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.