2020 Kia Sorento LFACTORY OEM SERVICE PROCEDURE

Carplay/Android Auto

WARNING: This page is about a different car, the 2019 Kia Sorento. However, it is still accessible from the selected car via links, so may be relevant.
  1. 1. Features/Misdiagnose cases
    Inspection Description
    (1) System features Turn on Android Auto/Carplay option ON on H/U connectivity settings, connect to multi-terminal.
    Carplay/Android Auto screen must be displayed
    Android phone features Android Auto, iPhone for Carplay
    (2) Misdiagnose cases
    1. If AA/CP Setting is turn OFF at Setup → Connectivity Settings
    2. If iPhone background is locked, incoming calls will not be displayed on H/U screen.
      1. Modify iPhone settings to change display
    3. Issue can occur if USB cable has bad connection, or non-standard USB cable
      Fig 1: Screen Display - Call Issue
      G12883745Courtesy of KIA MOTORS AMERICA, INC.
  2. 2. Android Auto/Carplay does not start
    Issue Inspection Description
    Android AutoCarplay does not start (1) H/U Setting
    1. Check that Android Auto or Carplay is enabled. Setup → Connectivity Settings
      Fig 2: Screen Display - Connectivity Settings
      G12883746Courtesy of KIA MOTORS AMERICA, INC.
    Android AutoCarplay does not start (2) Connection with multi-terminal and phone
    1. Check USB cable connection status of phone and multi-terminal
      1. If connection is good, check damaged pin/socket
        Fig 3: Checking USB Cable Connection Status Of Phone And Multi-Terminal (1 Of 3)
        G12883747Courtesy of KIA MOTORS AMERICA, INC.
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