2019 Kia Sorento LFACTORY OEM SERVICE PROCEDURE

Navigation (GPS/SD Card)

WARNING: This page is about a different car, the 2020 Kia Sorento. However, it is still accessible from the selected car via links, so may be relevant.
  1. 1. System features/Misdiagnose cases
    Inspection Description
    (1) System features
    1. Displays map using GPS/DR system, calculating GPS signal and vehicle speed
      1. Possible reception issue in poor reception area
      2. Additional wait time required after battery re-connection
    (2) Misdiagnose cases
    1. Black Box related: GPS reception issue from black box noise
    2. Cluster speed and navigation speed: It may vary (Design spec)
    3. Set Navigation display "North" will lock display of direction
    4. No SXM reception due to environmental issue: Buildings, Tower turn-table parking lot
  2. 2. No GPS Reception/Inaccurate current location
    Issue Inspection Description
    Reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G12883702G12883703G12883704G12883705G12883706G12883707Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
      1. Compass icon is activated (Normal: Red compass color)
      2. Correct current location
      Fig 1: Screen Display - Compass Icon Activated
      G12883703Courtesy of KIA MOTORS AMERICA, INC.
    2. GPS activated

      (Normal: 3 or more yellow "Receive" icon)

      Fig 2: Screen Display - GPS Activated
      G12883704Courtesy of KIA MOTORS AMERICA, INC.
      1. 3-1. Enter Engineering Mode
        1. Menu > Settings > System Info > Storage or SW Info > Touch left bottom 5 times, right bottom 1 time
          Fig 3: Screen Display - Enter Engineering Mode
          G12883705Courtesy of KIA MOTORS AMERICA, INC.
      2. 3-2. DR information at Engineering mode

        (Normal: 3 or more STATUS 1, SNR 40 or above)

    G12883702G12883703G12883704G12883705G12883706G12883707Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. 4. Antenna connection at Engineering mode
      1. Engineering mode → Care → Vehicle I/F diagnose

        → GPS ANT SHORT/OPEN

        (Normal: NOT SHORT, NOT OPEN)

        Fig 4: Checking Antenna Cable Connection
        G12883707Courtesy of KIA MOTORS AMERICA, INC.
    2. 5. If connection is "Open", check cable connection
      1. AVN connector
      2. Antenna connection
      3. Cable connection
    • Move to good reception area and re-test (Poor reception area)

    → Proceed with below step if this issue continues
  3. 2. GPS reception/Incorrect current location
    Issue Inspection Description
    No GPS reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G12883708G12883709G12883710G12883711Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
      1. Compass icon is activated (Normal: Red compass color)
      2. Check if map displays current location
      Fig 5: Screen Display - Compass Icon Activated
      G12883709Courtesy of KIA MOTORS AMERICA, INC.
    2. GPS activated

      (Normal: 3 or more yellow "Receive" icon)

      Fig 6: Screen Display - GPS Activated
      G12883710Courtesy of KIA MOTORS AMERICA, INC.
      Factory Service Tools

      Use the Manual With the Right Hardware

      Pair factory procedures with proven DIY tools so the instructions are easier to execute.

      Disclosure: Verified tool recommendations may earn an affiliate commission at no cost to you.

      Shop Manual-Ready ToolsCompare Repair QuoteQuote Shield Pro

      When to See a Mechanic

      Stop DIY work and contact a certified mechanic immediately if any of the following apply:

      • • You smell fuel, burning insulation, or see smoke.
      • • Brakes feel soft, pull hard to one side, or make grinding noises.
      • • The engine overheats, stalls repeatedly, or misfires under load.
      • • You are missing required tools, torque specs, or safe lifting equipment.
      • • You are not confident in the next step or safety outcome.