2019 Kia Niro Plug-In Hybrid EXFACTORY OEM SERVICE PROCEDURE

Carplay/Android Auto

WARNING: This page is about a different variant/trim than selected.
  1. Features/Misdiagnose cases
    Inspection Description
    (1) System features Turn on Android Auto/Carplay option ON on H/U connectivity settings, connect to multi-terminal.
    Carplay/Android Auto screen must be displayed
    Android phone features Android Auto, iPhone for Carplay
    (2) Misdiagnose cases
    1. If AA/CP Setting is turn OFF at Setup → Connectivity Settings
    2. If iPhone background is locked, incoming calls will not be displayed on H/U screen.
      1. Modify iPhone settings to change display
    3. Issue can occur if USB cable has bad connection, or non-standard USB cable
    G13005305Courtesy of KIA MOTORS AMERICA, INC.
  2. Android Auto/Carplay does not start
    Issue Inspection Description
    Android AutoCarplay does not start (1) H/U Setting
    1. Check that Android Auto or Carplay is enabled. Setup → Connectivity Settings
    G13005306Courtesy of KIA MOTORS AMERICA, INC.
    Android AutoCarplay does not start (2) Connection with multi-terminal and phone
    1. Check USB cable connection status of phone and multi-terminal
      1. If connection is good, check damaged pin/socket
    G13005307G13005308G13005323Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
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    When to See a Mechanic

    Stop DIY work and contact a certified mechanic immediately if any of the following apply:

    • • You smell fuel, burning insulation, or see smoke.
    • • Brakes feel soft, pull hard to one side, or make grinding noises.
    • • The engine overheats, stalls repeatedly, or misfires under load.
    • • You are missing required tools, torque specs, or safe lifting equipment.
    • • You are not confident in the next step or safety outcome.