2019 Kia Forte SFACTORY OEM SERVICE PROCEDURE

Navigation (GPS/SD Card)

WARNING: This page is about a different car, the 2019 Kia Soul EV. However, it is still accessible from the selected car via links, so may be relevant.
  1. System features/Misdiagnose cases
    Inspection Description
    (1) System features
    1. Displays map using GPS/DR system, calculating GPS signal and vehicle speed
    1. Possible reception issue in poor reception area
    2. Additional wait time required after battery re-connection
    (2) Misdiagnose cases
    1. Black Box related: GPS reception issue from black box noise
    2. Cluster speed and navigation speed: It may vary (Design spec)
    3. Set Navigation display "North" will lock display of direction
    4. No SXM reception due to environmental issue: Buildings, Tower turn-table parking lot
  2. No GPS Reception/Inaccurate current location
    Issue Inspection Description
    Reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G12820880G12820881G12820882G12820883G12820884G12820885Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
      1. Compass icon is activated (Normal: Red compass color)
      2. Correct current location
      Fig 1: Screen Display - Compass Icon Activated (Normal; Red Compass Color)
      G12820881Courtesy of KIA MOTORS AMERICA, INC.
    2. GPS activated

      (Normal: 3 or more yellow "Receive" icon)

      Fig 2: Screen Display - GPS Activated (Normal; 3 Or More Yellow Receive Icon)
      G12820882Courtesy of KIA MOTORS AMERICA, INC.
    3. 3-1. Enter Engineering Mode
      1. Menu > Settings > System Info > Storage or SW Info > Touch left bottom 5 times, right bottom 1 time
      Fig 3: Screen Display - Enter Engineering Mode
      G12820883Courtesy of KIA MOTORS AMERICA, INC.
    4. 3-2. DR information at Engineering mode

      (Normal: 3 or more STATUS 1, SNR 40 or above)

      Fig 4: Screen Display - DR Information At Engineering Mode
      G12820884Courtesy of KIA MOTORS AMERICA, INC.
    5. Antenna connection at Engineering mode
      1. Engineering mode → Care → Vehicle I/F diagnose

      → GPS ANT SHORT/OPEN

      (Normal: NOT SHORT, NOT OPEN)

      Fig 5: Screen Display - Antenna Connection At Engineering Mode
      G12820885Courtesy of KIA MOTORS AMERICA, INC.
    6. If connection is "Open", check cable connection
      1. AVN connector
      2. Antenna connection
      3. Cable connection
    • Move to good reception area and re-test (Poor reception area)

      → Proceed with below step if this issue continues
  3. GPS reception/Incorrect current location
    Issue Inspection Description
    No GPS reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G12820886G12820887G12820888G12820889Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
      1. Compass icon is activated (Normal: Red compass color)
      2. Check if map displays current location
      Fig 6: Screen Display - Compass Icon Activated (Normal; Red Compass Color)
      G12820887Courtesy of KIA MOTORS AMERICA, INC.
    2. GPS activated

      (Normal: 3 or more yellow "Receive" icon)

      Fig 7: Screen Display - GPS Activated (Normal; 3 Or More Yellow Receive Icon)
      G12820888Courtesy of KIA MOTORS AMERICA, INC.
    3. Check DR at Engineering mode
    1. Engineering mode > Module info > Navi engineering mode

    (Normal: 3 or more STATUS 1, SNR 40 or above)
    • Move to good reception area and re-test (Poor reception area)

      → Proceed with below step if issue continues

    G12820886G12820887G12820888G12820889Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    No GPS reception/Inaccurate current location (2) External/Environmental issue
    • Black box
    • Cable connection
    G12820890G12820891G12820892Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Black box related issue
      1. Remove power on black box and reconnect

      (Many cases with GPS reception issue due to black box power)

      Fig 8: Screen Display - GPS Reception Issue To Black Box Power (1 Of 2)
      G12820891Courtesy of KIA MOTORS AMERICA, INC.
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      • • You smell fuel, burning insulation, or see smoke.
      • • Brakes feel soft, pull hard to one side, or make grinding noises.
      • • The engine overheats, stalls repeatedly, or misfires under load.
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