2019 Kia Forte EXFACTORY OEM SERVICE PROCEDURE

Section 18 (Audio/Video/Navigation (AVN) System): Troubleshooting: Cd

WARNING: This page is about a different car, the 2019 Kia Soul EV. However, it is still accessible from the selected car via links, so may be relevant.
  1. System Features/Misdiagnose cases
    Inspection Description
    (1) System features
    1. After IGN ON (H/U B+, ACC Power on), insert CD by directly insert CD or press 'Eject' button.
    2. Eject CD by pressing 'eject' button.
    3. No auto mode change (CD ↔ Radio, Media, Navigation), sound cut, skipping tracks while playing CD.
    (2) Misdiagnose cases
    1. CD is upside down, insert 2 CDs together inside the deck
    2. DVD is inserted
    3. Surface of CD is scratched or damaged
    4. Modified vehicle (Front panel, black box, custom mic, taxi meters, etc.)
  2. CD insert/Eject/Play/Sound Skip
Inspection Description
(1) Vehicle modification
  1. Check vehicle modification (Front Panel, Black box, Mic, Taxi meter, etc.)
(2) Duplicate issue
  1. Place CD inside deck, push in or press 'EJECT' button to insert CD
  2. If unable to insert CD using above step, reset H/U and try again (Press 'Reset' key)
  3. H/U ↔ Deck connection (Enter Engineering Mode: available for AVN only)
(3) CD Swap test
  1. Try using different CD to insert/eject and play
→ If issue is resolved, test original CD in different vehicle.→ If issue continues, proceed with step (4)
(4) Defect caused by Ext. parts
  1. Vehicle battery voltage (Normal: 14.4V)
  2. Check cable connection status at rear side of H/U
(5) Check H/U defect
  1. If this issue continues, replace H/U and re-test
Factory Service Tools

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.

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