WARNING: This page is about a different car, the 2018 Kia Forte5 and 2018 Kia Forte. However, it is still accessible from the selected car via links, so may be relevant.

Problem	Possible Cause	Solution
The power does not turn on.	The fuse is disconnected.	Replace with a suitable fuse. If the fuse is disconnected again, please contact your point of purchase or service center.
	Device is not properly connected.	Check to see that the device has been properly connected.
The CD does not play.	The DISC has not been inserted or has been inserted upside down.	Insert the disc properly so that the sides are facing the correct direction.
	The DISC has been contaminated.	Wipe dirt and other foreign substances from the DISC.
	The vehicle battery is low.	Charge the battery. If the problem persists, please contact your point of purchase or service center.
	A disc which is not supported by the device has been inserted.	Insert a disc which is supported for play by the device.
The sound does not work.	The volume level is set the lowest level. The connector is not properly connected. The device is currently fast-forwarding, rewinding, scanning, or playing in slow mode.	Adjust the volume level. Check the connection state. The sound will not work when the device is fast-forwarding, rewinding, scanning, or playing in slow mode.
The sound or video quality is low.	The DISC is dirty or scratched. Vibration is occurring from the position in which the conversion switch has been installed. The color and tone quality of the image is low.	Wipe off water or dirt from the DISC. Do not use a disc which has been scratched. The sound may be short-circuited and the image distorted if the device begins to vibrate. The device will return to normal operation once the vibration has stopped. Aging of the video display and deterioration in performance may cause certain quality degradations.
The USB does not work.	USB memory is damaged. USB memory has been contaminated. A separately purchased USB HUB is being used. A USB extension cable is being used. A USB which is not a Metal Cover Type USB Memory is being used. A HDD type, CF, SD Memory is being used. There are no music files which can be played.	Please use after formatting the USB into FAT 12/16/32 format. Remove any foreign substances on the contact surface of the USB memory and multimedia terminal. Directly connect the USB memory with the multimedia terminal on the vehicle. Directly connect the USB memory with the multimedia terminal on the vehicle. Use a standard USB memory. Use a standard USB memory. Only MP3, WMA file formats are supported. Please use only the supported music file formats.
The iPod is not recognized even though it has been connected.	There are no titles which can be played. The iPod firmware version has not been properly updated. The iPod device does not recognize downloads.	Use iTunes to download and save MP3 files into the iPod. Use iTunes to update the firmware version and reconnect the iPod with the device. Reset the iPod and reconnect with the device.

When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

• You smell fuel, burning insulation, or see smoke.

• Brakes feel soft, pull hard to one side, or make grinding noises.

• The engine overheats, stalls repeatedly, or misfires under load.

• You are missing required tools, torque specs, or safe lifting equipment.

• You are not confident in the next step or safety outcome.

Safety Warning

Troubleshooting Guide: Troubleshooting

Use the Manual With the Right Hardware

When to See a Mechanic

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