Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
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HOMESERVICE MANUALSJEEP2011GRAND CHEROKEE 2WD V6-3.6LREPAIR AND DIAGNOSISBODY AND FRAMELOCKSKEYLESS ENTRYKEYLESS STARTING SYSTEMTECHNICAL SERVICE BULLETINSCUSTOMER INTERESTKEYLESS ENTRY - KEYLESS GO DOES NOT FUNCTION
2011 Jeep Grand Cherokee 2WD V6-3.6L
Keyless Entry - Keyless Go Does Not Function
2011 Jeep Grand Cherokee 2WD V6-3.6LSECTION Keyless Entry - Keyless Go Does Not Function
NUMBER: 08-040-11
GROUP: Electrical
DATE: July 09, 2011
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 11-072. ALL APPLICABLE UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE UN-SOLD VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR VEHICLES NOT INCLUDED IN THE RRT VIN LIST, APPLICATION OF THIS SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Passive Entry, Keyless Go Does Not Function
OVERVIEW:
This Bulletin involves removing the liftgate scuff plate, inspecting the passive entry antenna, and replacing the antenna if necessary.
MODELS:
2011 (WK) GrandCherokee
NOTE:
This bulletin applies to vehicles built between February 17, 2011 (MDH 0217XX) and February 22, 2011 (MDH 0222XX).
SYMPTOM/CONDITION:
Passive entry and/or keyless go does not function.
DIAGNOSIS:
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Remove the liftgate scuff plate. Refer to the procedures available in DealerConnect / TechCONNECT > Group 23 - Body > Interior > PLATE, Scuff, Liftgate > Removal - REMOVAL.
2. Inspect the passive entry antenna and wiring connector which are attached to bottom of the load floor bin.
3. Is the passive entry antenna housing damaged? i.e. (Fig 1)
a. Yes >> Replace the antenna and proceed to Step # 4.
b. No >> Proceed to Step # 4.
4. Is the passive entry antenna wiring connector cracked or broken?
a. Yes >> Repair following standard wire repair procedures and proceed to Step # 5.
b. No >> Proceed to Step # 5.
5. Install the liftgate scuff plate. Refer to the procedures available in DealerConnect / TechCONNECT > Group 23 - Body> Interior > PLATE, Scuff, Liftgate> Installation - INSTALLATION.
6. Does passive entry and keyless go function?
a. Yes >> The repair is complete.
b. No >> Further diagnosis is required, refer to procedures available in DealerConnect / TechCONNECT > Group 8 - Electrical > 8N - Power Systems > Power Locks > Diagnosis and Testing - Power Locks System
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.
GROUP: Electrical
DATE: July 09, 2011
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 11-072. ALL APPLICABLE UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE UN-SOLD VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR VEHICLES NOT INCLUDED IN THE RRT VIN LIST, APPLICATION OF THIS SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Passive Entry, Keyless Go Does Not Function
OVERVIEW:
This Bulletin involves removing the liftgate scuff plate, inspecting the passive entry antenna, and replacing the antenna if necessary.
MODELS:
2011 (WK) GrandCherokee
NOTE:
This bulletin applies to vehicles built between February 17, 2011 (MDH 0217XX) and February 22, 2011 (MDH 0222XX).
SYMPTOM/CONDITION:
Passive entry and/or keyless go does not function.
DIAGNOSIS:
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Remove the liftgate scuff plate. Refer to the procedures available in DealerConnect / TechCONNECT > Group 23 - Body > Interior > PLATE, Scuff, Liftgate > Removal - REMOVAL.
2. Inspect the passive entry antenna and wiring connector which are attached to bottom of the load floor bin.
3. Is the passive entry antenna housing damaged? i.e. (Fig 1)
a. Yes >> Replace the antenna and proceed to Step # 4.
b. No >> Proceed to Step # 4.
4. Is the passive entry antenna wiring connector cracked or broken?
a. Yes >> Repair following standard wire repair procedures and proceed to Step # 5.
b. No >> Proceed to Step # 5.
5. Install the liftgate scuff plate. Refer to the procedures available in DealerConnect / TechCONNECT > Group 23 - Body> Interior > PLATE, Scuff, Liftgate> Installation - INSTALLATION.
6. Does passive entry and keyless go function?
a. Yes >> The repair is complete.
b. No >> Further diagnosis is required, refer to procedures available in DealerConnect / TechCONNECT > Group 8 - Electrical > 8N - Power Systems > Power Locks > Diagnosis and Testing - Power Locks System
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.
RENDER: 1.0x
NO RELATED
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.