2013 Infiniti M37 BaseFACTORY OEM SERVICE PROCEDURE

Detailed Flow

  1. INTERVIEW THE CUSTOMER FOR THE SYMPTOM 

    Interview the customer for the symptom (the condition and the environment when the incident/malfunction occurs).

    : GO TO 2.

  2. CHECK SYMPTOM 

    Check the symptom from the customer information.

    : GO TO 3.

  3. CHECK WARNING LAMP OPERATION 

    Check air bag warning lamp operation in the user mode. Refer to "ON BOARD DIAGNOSIS FUNCTION ".

    Are any malfunction detected? 

    YES: GO TO  5.

    NO: GO TO 4.

  4. CHECK LOW VOLTAGE 

    Check low voltage with CONSULT (Special function). Refer to "CONSULT FUNCTION ".

    Are any malfunction detected? 

    YES: GO TO  9.

    NO: Check intermittent incident. Refer to "INTERMITTENT INCIDENT ".

  5. CHECK SELF DIAGNOSTIC RESULTS 

    Check self diagnostic result with CONSULT or diagnosis mode.

    If it is impossible to switch to diagnosis mode, follow the same procedure that DTC is not detected.

    NOTE: Perform the following procedure if DTC is detected.
    • Record DTC (Print them out with CONSULT.)
    • Erase self diagnostic result.
    • Study the relationship between the malfunction that DTC or air bag warning lamp indicates and the symptom that the customer describes.
    • Check related service bulletins for information.

      Is DTC detected? 

      YES: GO TO 6.

      NO: GO TO  7.

  6. PERFORM DTC CONFIRMATION PROCEDURE 

    Perform DTC CONFIRMATION PROCEDURE for the DTC.

    : GO TO  8.

  7. PERFORM DIAGNOSIS ACCORDING TO WARNING LAMP OPERATION 
    1. Check air bag warning lamp operation in the user mode. Refer to "ON BOARD DIAGNOSIS FUNCTION ".
    2. Perform Diagnosis Procedure for the air bag warning lamp operation. Refer to "ON BOARD DIAGNOSIS FUNCTION " (USER MODE).

      : GO TO  9.

  8. DETECT MALFUNCTIONING PART BY DIAGNOSTIC PROCEDURE 

    Inspect according to Diagnostic Procedure of the DTC.

    : GO TO 9.

  9. REPAIR OR REPLACE THE MALFUNCTION PART 

    Repair or replace the malfunctioning part.

    : GO TO 10.

  10. FINAL CHECK 

    Check self diagnostic result and air bag warning lamp operation in the user mode.

    Is the malfunction repaired? 

    YES: INSPECTION END

    NO: GO TO  2.

Factory Service Tools

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.

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