2012 Infiniti M37 BaseFACTORY OEM SERVICE PROCEDURE

Detailed Flow

  1. OBTAIN INFORMATION ABOUT SYMPTOM 

    Interview the customer to obtain as much malfunction information (conditions and environment when the malfunction occurred) as possible when the customer brings the vehicle in.

    : GO TO 2.

  2. REPRODUCE THE MALFUNCTION INFORMATION 

    Check the malfunction on the vehicle that the customer describes.

    Inspect the relation of the symptoms and the condition when the symptoms occur.

    : GO TO 3.

  3. IDENTIFY THE MALFUNCTIONING SYSTEM WITH "SYMPTOM DIAGNOSIS" 

    Use "Symptom diagnosis" from the symptom inspection result in step  2. Then identify where to start the diagnosis based on possible causes and symptoms.

    : GO TO 4.

  4. IDENTIFY MALFUNCTIONING PARTS WITH "DTC/CIRCUIT DIAGNOSIS" 

    Perform the diagnosis with "DTC/CIRCUIT DIAGNOSIS" of the applicable system.

    : GO TO 5.

  5. REPAIR OR REPLACE THE MALFUNCTIONING PARTS 

    Repair or replace the specified malfunctioning parts.

    : GO TO 6.

  6. FINAL CHECK 

    Check that malfunctions are not reproduced when obtaining the malfunction information from the customer, referring to the symptom inspection result in step  2.

    Is the malfunctioning part repaired or replaced? 

    YES: Trouble diagnosis is completed.

    NO: GO TO  3.

Factory Service Tools

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.

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