2011 Infiniti M37 BaseFACTORY OEM SERVICE PROCEDURE

Detailed Flow

WARNING: This page is about a different car, the 2013 Infiniti M56 and 2013 Infiniti M37. However, it is still accessible from the selected car via links, so may be relevant.
  1. INTERVIEW AND SYMPTOM CONFIRMATION 

    Check the malfunction symptoms by performing the following items.

    • Interview the customer to obtain the malfunction information (conditions and environment when the malfunction occurred).
    • Check the symptom.

      Is the occurred symptom malfunction? 

      YES: GO TO 2.

      NO: INSPECTION END

  2. DIAGNOSIS WITH CONSULT 
    1. Connect CONSULT and perform a self-diagnosis for "MULTI AV". Refer to "CONSULT FUNCTION ".
      NOTE: Skip to step  4 of the diagnosis procedure if "MULTI AV" is not displayed.
    2. When DTC is detected, follow the instructions below:
      • Record DTC and Freeze Frame Data.

      Is DTC displayed? 

      YES: GO TO 3.

      NO: GO TO  4.

  3. TROUBLE DIAGNOSIS FOR DTC 
    1. Check the DTC indicated in the "Self-Diagnosis Results".
    2. Perform the relevant diagnosis referring to the DTC INDEX . Refer to "DTC INDEX ".

      : GO TO  5.

  4. TROUBLE DIAGNOSIS FOR SYMPTOMS 

    Perform the relevant diagnosis referring to the diagnosis chart by symptom. Refer to "SYMPTOM TABLE ".

    : GO TO 5.

  5. ERROR PART REPAIR 
    1. Repair or replace the identified malfunctioning parts.
    2. Perform a self-diagnosis for "MULTI AV" with CONSULT.
      NOTE: Erase the stored self-diagnosis results after repairing or replacing the relevant components if any DTC has been indicated in the "Self-Diagnosis Results".
    3. Check that the symptom does not occur.

      Does the symptom occur? 

      YES: GO TO  1.

      NO: INSPECTION END

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.