Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
2021 Ford Edge SE, 4WDFACTORY OEM SERVICE PROCEDURE
Section 112 (Information And Entertainment System - General Information - Vehicles With: Sync)
WARNING: This page is about a different car, the 2018 Ford F-550 Super Duty, 2018 Ford F-450 Super Duty, 2018 Ford F-350 Super Duty, and 2018 Ford F-250 Super Duty. However, it is still accessible from the selected car via links, so may be relevant.
- Description And Operation
- Information and Entertainment System - Component Location
- Information and Entertainment System - Overview
- Information and Entertainment System - System Operation and Component Description
- System Operation
- System Diagram
- Network Message Chart
- Accessory Delay Feature
- AM/ FM Radio
- Audio Extended Play - If Equipped
- Battery Load Shed
- Bluetooth Mode
- Chimes
- MyKey ® Audio Operation - If Equipped
- RDS
- Satellite Radio
- Speed Compensated Volume
- Steering Wheel Switch Functions
- SYNC ® AppLink™
- SYNC ® System
- USB Audio Mode
- Voice Recognition
- Component Description
- System Operation
- Diagnosis And Testing
- Information and Entertainment System
- Notes
- DTC Chart(s)
- Symptom Chart(s)
- Pinpoint Tests
- Pinpoint Test A : Poor Reception Or Continuous Seek Or Scan - Am (Amplitude Modulation) / Fm (Frequency Modulation)
- Pinpoint Test B : The Satellite Radio Is Inoperative, Has Poor Reception Or Sound Quality, Or Has No Sound - If Equipped
- Pinpoint Test C : The Speed Compensated Volume Does Not Operate Correctly
- Pinpoint Test D : A Loud Popping Sound Is Heard When Cycling The Ignition
- Pinpoint Test E : Poor Sound Quality Or Distorted Sound (Buzz/Crackle/Rattle) From One Or More Speakers (Not All Speakers)
- Pinpoint Test F : No Sound From All Speakers
- Pinpoint Test G : The LHF (Left-Hand Front) Door Speaker Is Inoperative
- Pinpoint Test H : The LHF (Left-Hand Front) A-Pillar Tweeter Speaker Is Inoperative
- Pinpoint Test I : The Center Instrument Panel Speaker Is Inoperative
- Pinpoint Test J : The RHF (Right-Hand Front) A-Pillar Tweeter Speaker Is Inoperative
- Pinpoint Test K : The RHF (Right-Hand Front) Door Speaker Is Inoperative
- Pinpoint Test L : The RHR (Right-Hand Rear) Door Speaker Is Inoperative (If Equipped)
- Pinpoint Test M : The LHR (Left-Hand Rear) Door Speaker Is Inoperative (If Equipped)
- Pinpoint Test N : The Sync ® System Is Inoperative (No Response Is Received From Phone, Voice, And Media Inputs)
- Pinpoint Test O : All APIM (Sync Module) Stereo Outputs Are Inoperative Or Do Not Operate Correctly
- Pinpoint Test P : All APIM (Sync Module) Mono Outputs Are Inoperative Or Do Not Operate Correctly
- Pinpoint Test Q : Voice Recognition Is Inoperative Or Does Not Operate Correctly, Or During A Phone Call, Poor Quality Or No Outgoing Audio Is Heard On The Outside Device
- Pinpoint Test R : The USB (Universal Serial Bus) Port Is Inoperative Or Does Not Operate Correctly
- Pinpoint Test S : Unable To Pair BLUETOOTH Device
- Pinpoint Test T : The RH (Right-Hand) Steering Wheel Switches Are Inoperative Or Do Not Operate Correctly - Without Adaptive Steering
- Pinpoint Test U : The RH (Right-Hand) Steering Wheel Switches Are Inoperative Or Do Not Operate Correctly - With Adaptive Steering
- Pinpoint Test V : The Audio System Does Not Operate Correctly From The FCIM (Front Controls Interface Module)
- Pinpoint Test W : The FCDIM (Front Control/Display Interface Module) Is Inoperative Or Does Not Operate Correctly
- Pinpoint Test X : The Cd (Compact Disc) Player Is Inoperative Or Does Not Operate Correctly
- Pinpoint Test Y : U0100:00
- Pinpoint Test Z : U0140:00
- Pinpoint Test Aa : U0151:00
- Pinpoint Test Ab : U0155:00
- Pinpoint Test Ac : U0159:00
- Pinpoint Test Ad : U016A:00
- Pinpoint Test AE : U0184:00
- Pinpoint Test AF : U0253:00
- Pinpoint Test Ag : U0256:00
- Pinpoint Test Ah : U0257:00
- Pinpoint Test Ai : U3003:16
- Pinpoint Test AJ : U3003:17
- Information and Entertainment System
- General Procedures
- Removal And Installation
- A-Pillar Tweeter Speaker
- Audio Front Control Module (ACM)
- Audio Input Jack
- Audio Unit Antenna
- Audio Unit Antenna Cable
- Front Control/Display Interface Module (FCDIM)
- Front Controls Interface Module (FCIM)
- Front Door Speaker LH
- Front Door Speaker RH
- Global Positioning System Module (GPSM)
- Instrument Panel Center Speaker
- Microphone
- Rear Door Speaker LH
- Rear Door Speaker RH
- Satellite Radio Antenna
- Satellite Radio Antenna Cable
- SYNC Module [APIM]
- SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable
Factory Service Tools
Use the Manual With the Right Hardware
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.
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