2003 Ford Windstar BaseFACTORY OEM SERVICE PROCEDURE

Symptom Chart

SYMPTOM CHART

Condition Possible Sources Action
  • The audio unit is inoperative
  • Central junction box (CJB) fuse:
    • 6 (15A).
    • 25 (10A).
  • Circuitry.
  • Audio unit.
  • The audio unit does not operate correctly - display is blank
  • Audio unit.
  • REMOVE the audio unit and SEND it to an authorized Ford audio system repair facility. TEST the system for normal operation.
  • The audio unit does not operate correctly - the audio unit stays on with the ignition off and the driver door open
  • Circuitry.
  • Delayed accessory relay.
  • The cassette player is inoperative
  • Audio unit.
  • REMOVE the audio unit and SEND it to an authorized Ford audio system repair facility. TEST the system for normal operation.
  • Poor reception
  • Antenna connections.
  • Noise suppression equipment.
  • Audio unit.
  • Antenna.
  • Poor reception - FM only
  • FM signal.
  • Poor reception - while operating the right side power rear vent window
  • Signal interference.
  • Circuitry.
  • Motor.
  • Continuous SEEK/SCAN in AM/FM
  • Antenna.
  • Antenna connections.
  • Audio unit.
  • No sound from one or more of the speakers (not all speakers)
  • Speaker(s).
  • Circuitry.
  • Audio unit.
  • Antenna system.
  • No sound from one or more of the speaker (not all speakers) - both rear speakers (with passenger entertainment control panel option delete jumper only)
  • Passenger entertainment control panel option delete jumper.
  • ACCESS the passenger entertainment control panel option delete jumper and VERIFY clean, secure connection, REPAIR as necessary. TEST the system for normal operation.
  • No sound from all of the speakers-without the video system
  • Speaker(s).
  • Circuitry.
  • Audio unit.
  • Audio cable.
  • Poor quality/distorted sound from one or more speakers (not all speakers)
  • Speaker(s).
  • Circuitry.
  • Audio cable.
  • Video system.
  • Poor quality/distorted sound from all speakers
  • Audio unit.
  • Video system.
  • If the concern is with the video system, CONTACT an authorized Ford audio system repair facility for further diagnostic assistance.
  • One or more audio control buttons (such as volume, seek, tune and scan) are not functional in either radio or cassette mode or either mode - audio unit display functions normally
  • Audio unit.
  • REMOVE the audio unit and SEND it to an authorized Ford audio system repair facility. TEST the system for normal operation.
  • The audio unit back lighting is inoperative - all other I/P lighting functions operate correctly
  • Circuitry.
  • Audio unit.
  • Irregular operation of audio unit display and indicator LED
  • Audio unit.
  • REMOVE the audio unit and SEND it to an authorized Ford audio system repair facility. TEST the system for normal operation.
  • The audio unit does not operate correctly - (response time between pressing any of the audio control buttons and system response is more than two seconds)
  • Passenger entertainment control panel.
  • Audio unit.
  • No passenger entertainment control panel backlighting
  • Passenger entertainment control panel.
  • Circuitry.
  • The auxiliary audio buttons are inoperative-passenger entertainment control panel
  • Passenger entertainment control panel.
  • CJB fuse:
    • 6 (15A).
    • 25 (10A).
  • Headphones.
  • Circuitry.
  • Video system (if equipped).
  • No auxiliary headphone audio
  • Headphones.
  • Passenger entertainment control panel.
  • Circuitry.
  • Video system.
  • The audio unit does not operate correctly - clock is inoperative
  • Audio unit.
  • REMOVE the audio unit and SEND it to an authorized Ford audio system repair facility. TEST the system for normal operation.
  • The video system is inoperative/does not operate correctly
  • Video system.
  • No sound from all speakers-video system
  • Video system.
  • The video cassette player (VCP) does not play the video tape
  • Video system.
  • CONTACT an authorized Ford audio repair facility for further diagnostic assistance.
  • The video display is inoperative/does not operate correctly
  • Video system.
  • The video cassette player is inoperative/does not operate correctly-video system remote control does not operate correctly
  • Video system.
  • No video-sound OK
  • Video system.
  • CONTACT an authorized Ford audio repair facility for further diagnostic assistance.
  • Dim video-audio OK
  • Video system.
  • CONTACT an authorized Ford audio repair facility for further diagnostic assistance.
  • No sound-video OK
  • Video system.
  • CONTACT an authorized Ford audio repair facility for further diagnostic assistance.
  • Snowy video-poor audio
  • Video system.
  • CONTACT an authorized Ford audio repair facility for further diagnostic assistance.
  • Snowy video-audio OK
  • Video system.
  • CONTACT an authorized Ford audio repair facility for further diagnostic assistance.
  • The auxiliary video input is inoperative
  • Video system.
  • CONTACT an authorized Ford audio repair facility for further diagnostic assistance.
  • The auxiliary audio inputs are inoperative
  • Video system.
  • CONTACT an authorized Ford audio repair facility for further diagnostic assistance.
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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.

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