Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
2002 Ford Excursion 4WD V10-6.8LFACTORY OEM SERVICE PROCEDURE
Attachment I - Administrative Information
OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.
PROMPTLY CORRECT
Promptly correct all affected vehicles on your dealer Online Involved Unit Listing. Also, correct other affected vehicles identified in OASIS which are brought to your dealership.
DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list but identified in OASIS.
Give the owner a copy of the Owner Letter and schedule a service date.
NOTE:
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states/provinces/countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this action.
REGIONAL CONTACT
Advise regional office if an owner:
^ cannot be contacted.
^ does not make a service date.
CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using DWE.
^ Refer to ACESII manual for claims preparation and submission information.
RENTAL CARS
The use of rental vehicles is not authorized for this program.
You must use OASIS to determine if a vehicle is eligible for this recall.
PROMPTLY CORRECT
Promptly correct all affected vehicles on your dealer Online Involved Unit Listing. Also, correct other affected vehicles identified in OASIS which are brought to your dealership.
DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list but identified in OASIS.
Give the owner a copy of the Owner Letter and schedule a service date.
NOTE:
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states/provinces/countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this action.
REGIONAL CONTACT
Advise regional office if an owner:
^ cannot be contacted.
^ does not make a service date.
CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using DWE.
^ Refer to ACESII manual for claims preparation and submission information.
RENTAL CARS
The use of rental vehicles is not authorized for this program.
Factory Service Tools
Use the Manual With the Right Hardware
Pair factory procedures with proven DIY tools so the instructions are easier to execute.
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.
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