WARNING: This page is about a different car, the 2004 Mercury Mountaineer and 2004 Ford Explorer. However, it is still accessible from the selected car via links, so may be relevant.

Verify the customer concern.

Visually inspect for obvious signs of mechanical or electrical damage. Refer to the following chart:

VISUAL INSPECTION CHART

Mechanical	Electrical
Adjustable pedals Adjustable pedal switch	Damaged or corroded connector(s) Damaged or corroded wiring harness

If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
If the diagnostic tool does not power up, refer to the diagnostic tool operating manual.
Carry out the diagnostic tool data link test. If the diagnostic tool responds with:
- CAN circuit fault; all electronic control units no response/not equipped, refer to MODULE COMMUNICATIONS NETWORK .
- No response/not equipped for driver seat module (DSM), refer to SEATING .
- System passed, retrieve and record the continuous DTCs and carry out self-test diagnostics for the DSM.
If the DTCs retrieved are related to the concern, go to the DSM DIAGNOSTIC TROUBLE CODE INDEX .
If no DTCs related to the concern are retrieved, GO to SYMPTOM CHART to continue diagnostics.

When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

• You smell fuel, burning insulation, or see smoke.

• Brakes feel soft, pull hard to one side, or make grinding noises.

• The engine overheats, stalls repeatedly, or misfires under load.

• You are missing required tools, torque specs, or safe lifting equipment.

• You are not confident in the next step or safety outcome.

Safety Warning

Adjustable Pedals With Memory Feature

Use the Manual With the Right Hardware

When to See a Mechanic