2024 Dodge and Ram ProMaster 1500 SLT+FACTORY OEM SERVICE PROCEDURE

Multi-Media Functionality Tests

  1. CONFIRM THE COMPATIBILITY OF THE CUSTOMER'S PERSONAL DEVICE TO THE VEHICLES MULTI-MEDIA SYSTEM 
    1. Check the compatibility of the customer's personal device with the website http://www.driveuconnect.com.

      Is the customer's personal device compatible to the vehicles multi-media system?

      Yes 

      • Go To  2

      No 

      • The customer's device is not compatible with the vehicles multi-media system.
      • Check the customer's device for related updates and support.
  2. FUNCTIONALITY TESTS FOR THE MULTI-MEDIA SYSTEMS USING A KNOWN GOOD COMPATIBLE SMART PHONE 
    1. Turn the ignition on.
      NOTE:

      The following are required to proceed with testing: 

      • Confirmation of a compatible smart phone from the website http://www.driveuconnect.com
      • The use of a known good compatible smart phone and cable. The known good compatible smart phone will be referred to as " Test Phone A  ".

    2. AUXILIARY INPUT JACK TEST
      • Go To  3
    3. USB INPUT/OUTPUT TEST
      • Go To  4
    4. BLUETOOTH PAIRING
      • Go To  11
    5. BLUETOOTH HANDS FREE CALLING/PHONEBOOK PUSH TEST
      • Go To  12
    6. BLUETOOTH STREAMING AUDIO TEST
      • Go To  13
    7. BLUETOOTH SMS MESSAGING - RECEIVE
      • Go To  14
    8. BLUETOOTH SMS MESSAGING - SEND
      • Go To  15
    9. NO BLUETOOTH SIGNAL AVAILABLE
      NOTE: Vehicles built with Sales Code RFV - DISASSOCIATED TOUCHSCREEN DISPLAY using the dual WIFI-BT antenna connections. 
      • Go To  16
    10. NO WIFI SIGNAL AVAILABLE
      NOTE: Vehicles built with Sales Code RFV - DISASSOCIATED TOUCHSCREEN DISPLAY using the dual WIFI-BT antenna connections. 
      • Go To  17
  3. AUXILIARY INPUT JACK TEST 
    NOTE: This test is designed to validate the ability of the multi-media system to play audio from a customer's device that has been connected to the AUX port on the radio or externally through a UCI (Universal Customer Interface / Multi-Media) port. 
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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.

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