2015 Chevrolet Captiva Sport LTZFACTORY OEM SERVICE PROCEDURE

Circuit/System Verification

  1. Verify the radio calibrations are current.
    • If the radio calibrations are not current 

      Reprogram the A11 Radio and re-evaluate the concern.

    • If no update calibrations are available 
    2. NOTE:

    Verify the device being used for testing is capable of the Bluetooth ® feature(s) related to the customer concern.

  2. Ignition ON, infotainment system ON.
  3. Verify the infotainment system successfully pairs with a mobile device.
    • If the infotainment system does not successfully pair with a mobile device 
    1. Attempt to pair another mobile device.
      • If the infotainment system cannot pair with any mobile device, replace the A11 Radio.
      • If the infotainment system successfully pairs with the mobile device
    2. The malfunction is related to the mobile device.
    • If the infotainment system successfully pairs with the mobile device 
  4. Verify the infotainment system performs the desired feature using the mobile device.
    • If the feature does not function correctly 
    1. Pair another mobile device.
    2. Verify the infotainment system performs the desired feature using the mobile device.
      • If the infotainment system cannot perform the desired feature with any mobile device, replace the A11 Radio.
      • If the infotainment system successfully performs the desired feature.
    3. The malfunction is related to the mobile device.
    • If the feature functions correctly 
  5. All OK. Refer to Diagnostic Aids.
Factory Service Tools

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • • You smell fuel, burning insulation, or see smoke.
  • • Brakes feel soft, pull hard to one side, or make grinding noises.
  • • The engine overheats, stalls repeatedly, or misfires under load.
  • • You are missing required tools, torque specs, or safe lifting equipment.
  • • You are not confident in the next step or safety outcome.

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